IP-RELAY.com was the first service to offer deaf and hard of hearing persons the ability to place calls over the Internet. Calls terminating within the United States are placed confidentially and free of charge. Users have the ability to request a male or female operator based on preference. IP-RELAY.com users are not required to register or provide proof of disability. Calls can be placed either by the Call Now option which automatically connects to a relay operator at the click of a button or through the Custom Calling option which gives you the ability to customize communication.

In addition to voice-assisted calls, IP-RELAY.com users can place Video Relay calls. IP-VRS allows you to communicate with anyone you want using sign language and the speed of the Internet. Through the use of a Video Interpreter and video conferencing, you and the person you're calling can communicate in the language which is most natural for you. It's simple! You sign to a Video Interpreter who communicates to the voice caller and then in turn signs the voice user's response back to you. Video Interpreters are certified by the Registry of Interpreters for the Deaf (RID) and/or National Association of the Deaf (NAD IV/V). Interpreters are required to meet strict codes of ethics so you can be assured of confidentiality.